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FAQ


Find the answers to Frequently Asked Questions by category:
Sales | Control Panel | FTP | E-Mail | CGI | MySQL

sSALES FAQs
 

1. How does the 15-Day Money Back Guarantee work?
2. How do I transfer my domain hosting to WebHostingMalaysia?
3. What is WebHostingMalaysia's Terms of Service?
4. Does WebHostingMalaysia have a reseller program?
5. What can i do if i exceed my initial subscribed web hosting space?

i1. How does the 15-Day Money Back Guarantee work?
As we are confident that you will enjoy a reliable Unix / Linux web hosting at our affordable rates, WebHostingMalaysia offers all customers a 15 Day Money Back Guarantee. Within 15 days after signing up for our Web Hosting Package, if you are not completely sastified with our web hosting services, just send an email to and we will refund the web hosting fee paid by you excluding the set-up fee of RM50 (US$12).
 
i2. How do I transfer my domain hosting to WebHostingMalaysia?
You will need to go to your domain name registrar and modify the Domain Name Server (DNS) to WebHostingMalaysia. Usually registrars have a username and password that you log in to and then make the modifications.

The information you need to transfer your domain name hosting to WebHostingMalaysia.com is DNS:
NS1.EONENET.NET
NS2.EONENET.NET
 
i3. What is WebHostingMalaysiaTerms of Service?
The Acceptable Use Policy is a guideline only, and not meant to be exhaustive. We do not allow any illegal activity including, but not limited to: pornography, links to pornographic web sites, spamming or illegal software. We do not allow any conduct that violates regulations, or normally accepted practices within the Internet community, whether or not expressly mentioned in this Policy. We reserve the right at any time to refuse or cancel service without warning or refund. Use of our services is at the customer's sole risk, we make no warranties. We reserve the right at any time to disallow activities that might in any way damage WebHostingMalaysia's reputation. View Detailed Terms
 
i4. Does WebHostingMalaysia have a reseller program?
Yes, WebHostingMalaysia has a reseller package based on this:-

1st Web Hosting Package - No Discount
2nd Web Hosting Package - 20% Discount on Web Hosting Fees

To be eligible, please enter your Reseller ID in the Order Form.

For further information, please email
 
i5. What can i do if i exceed my initial subscribed web hosting space?
You can upgrade your web hosting space any time by sending an email to You just need to top up for the balance amount of the additional hosting space and there is no set-up fee for upgrades.
 
sCONTROL PANEL FAQs
 

1. What is the URL to my web control panel?
2. Why am I locked out from my control panel?
3. What is a web user and how do I create one?
4. How do I check my web space or transfer?
5. How do I view my graphical site statistics?
6. How do I password protect my directories?

i1. What is the URL to my web control panel?

The URL to the control panel is as follows: http://www.yoursite.com/cpanel

Important Note: Make sure you substitute yoursite.com for your actual domain name.

 
i2. Why am I locked out from my control panel?
The control panel only allows 3 attempts to log in and then it locks you out for 10 minutes. You should wait and try again.
 
i3. What is a web user and how do I create one?

A web user is an account that has its own web space that is separate from the main site. It can be accessed via http://www.your-name.com/~ftpuser (replace "your-name.com" with your actual domain name and "ftpuser" with the actual web user).

Here's how you create a web user for your site:

1. Log in to your control panel
2. Click on your domain name
3. Click on WEB USERS
4. Enter desired web username (the web username has to be unique on the server)
5. Click on ADD
6. Enter desired password
7. Click on UPDATE
i4. How do I check my web space or transfer?
1. Log in to your control panel
2. Click on your domain name
3. Click on REPORT
i5. How do I view my graphical site statistics?
Look under REPORT in your control panel, click on WEBALIZER. Also from http://your-name.com/webstat (replace "your-name.com" with your actual domain).

Webalizer provides a wealth of information about who has visited your site by day, hour, country and much more.
 
i6. How do I password protect my directories?
    5 1. Log in to your control panel
    5 2. Click on your domain name
    5 3. Click on DIRECTORIES
    5 4. Click on ADD
    5 5. Next to "Protected Directory", enter the path to the directory
    56. Select non-SSL, it will be created in the httpdocs directory
    5 7. Enter "Header Text" if any
    5 8. Click on UPDATE
      5 9. Select directory that you have just created
    10. Enter desired username
    11. Click on ADD
    12. Enter desired password
    13. Click on UPDATE
sFTP FAQs
 

1. How do I upload my web site via FTP?
2. What do I need to call my default page?
3. I uploaded my site but I can't see it, why?
4. How do I create a customized error page?

i1. How do I upload my web site via FTP?

First, you need a FTP program such as WS_FTP LE which can be downloaded from http://download.cnet.com/

Run the FTP program and enter the information sent in your set up e-mail for:

1. FTP hostname (ftp.yoursite.com)
2. FTP username (Your account username)
3. FTP password (Your account password)

Once you are connected, you should put your files into the httpdocs directory.

 
i2. What do I need to call my default page?

Any of the following will be recognized as the default page for any directory within your site including the top level directory:

index.html, index.htm, index.shtml, index.php, index.php4, index.php3, index.cgi

NOTE: Linux is case-sensitive, so Index.html is not the same thing as index.html

 
i3. I uploaded my site but I can't see it, why?

Most likely your domain name registration or modification has not propagated yet. Successful domain name registration or modification may take up to 48 hours to propagate.

Enter your domain and verify via our "online domain name search" www.webhostingmalaysia.com/domain_name_registration.htm

 
i4. How do I create a customized error page?

For each error page you want to customize, create the following html files:

File Not Found (404) = not_found.html
Bad Request (400) = bad_request.html
Forbidden (403) = forbidden.html
Internal Server Error (500) = internal_server_error.html

Once you created your custom error pages, upload them to the /error_docs directory.

 
sEmail FAQs
 

1. How do I set up e-mail a/c in my control panel?
2. How do I set up Outlook to receive e-mails?
3. I get the following error when sending, why?
4. How do I set up e-mail forwarding?
5. How do I set up a catch-all e-mail address?
6. How do I access the web based e-mail?

i1. How do I set up e-mail a/c in my control panel?

Follow these steps:

1. Log in to your control panel
2. Click on your domain name
3. Click on MAIL
4. Enter desired mail name
5. Click on ADD
6. Check the "Mailbox" option
7. Enter desired password
8. Click on UPDATE
9. If successful the icon under "B" should now be in color

To receive e-mail sent to this mailbox you now need to set up your e-mail program.

 
i2. How do I set up Outlook to receive e-mails?

Follow these steps:

1. Open Outlook
2. Click on TOOLS > ACCOUNTS
3. Click ADD > MAIL
4. Enter your details including the mailname (account name) and password you created in the control panel for this mail account

Incoming mail (POP3) server: mail.your-name.com (replace "your-name.com" with your actual domain name)

Outgoing mail (POP3) server: mail.your-name.com (replace "your-name.com" with your actual domain name)

Click on FINISH

i3. I get the following error when sending, why?


"The connection to the server has failed. Account 'your-name.com', Server 'your-name.com', Protocol SMTP, Port 25, Secure(SSL) No..." or "550 Relaying denied"

There could be 3 reasons for this:

1. Our servers use pop/auth for relaying e-mail, this means you have to check/collect your mail before sending, if you use Outlook you can do the following:
 
a.
Open Outlook
 
b.
Click on TOOLS > ACCOUNTS
 
c.
Select the mail account and click PROPERTIES
 
d.
Click on SERVERS tab
 
e.
Check the "My server requires authentication" option
 
f.
Click on APPLY > OK
2. Most ISPs do not allow private SMTP mail servers i.e. your-name.com, to over come this change your SMTP mail server in your e-mail program to your ISP's.
3. Some firewall software/hardware is known to degrade/block e-mail connection
i4. How do I set up e-mail forwarding?

Follow these steps:

1. Log in to your control panel
2. Click on your domain name
3. Click on MAIL
4. Enter desired mail name
5. Click on ADD
6. Check the "Redirect" option
7. Enter the e-mail address to redirect to
8. Click on UPDATE
9. If successful the icon under "R" should now be in color
i5. How do I set up a catch-all e-mail address?

Follow these steps:

1. Log in to your control panel
2. Click on your domain name
3. Click on PREFERENCES
4. Check the "Catch to address" option
5. Enter your actual e-mail address
6. Click on UPDATE
i6. How do I access the web based e-mail?
First, set up an e-mail account (ensure to check the "Mailbox" option) in your control panel under MAIL. After that you can access your e-mail via the WebMail interface:

http://webmail.your-name.com (replace "your-name.com" with your actual domain name)

The e-mail storage space that you have on the server is limited so ensure to periodically download or delete your e-mails from the server.
 
sCGI FAQs
 

1. What are the CGI basics that I should know?
2. What's the path to Perl, Sendmail, CGI-bin?
3. My CGI script is not working, can you help?

i1. What are the CGI basics that I should know?
1. Ensure to change the default transfer mode for FTP to ASCII
2. Ensure to set permissions to 755 by using the chmod command in FTP
3. Ensure the permissions of the script and the CGI-bin are set no higher than 755
i2. What's the path to Perl, Sendmail, CGI-bin?
1. Path to Perl - #!/usr/bin/perl or /usr/bin/perl
2. Path to sendmail - /usr/sbin/sendmail or /usr/local/psa/qmail/bin/sendmail
3. Path to CGI-bin - /usr/local/psa/home/vhosts/your-name.com/cgi-bin
 
i3. My CGI script is not working, can you help?

Our support does not cover CGI script debugging or installation for free. We consider this a function of web design and employee in-house web development and consulting staff to assist in these matters for additional charges. If you would like assistance with CGI script debugging or installation our pricing is negotiated between you, the customer and one of our professional programmers on an hourly rate. For further information, please email info@WebHostingMalaysia.com.

Here are a few things to try when you are troubleshooting a CGI script:

1. First, thoroughly read through the instructions that came with the script
2. Ensure that you have uploaded your script to your CGI-bin
3. Ensure to upload to the server in ASCII mode
4. Ensure there are not any DOS/Windows carriage returns (i.e. ^M) in the script
5. Ensure script's magic comment specifies where Perl is located: #!/usr/bin/perl
6. Verify that all the paths are correct, do not use "www" in public directory path
7. Check if all the file permissions are set correctly and are set no higher than 755
8. Check the domain's error_log file via FTP, sometimes you see a "Premature end of script headers" error which usually means that the file has been corrupted

Over 90% of the time it is a problem with the module dependencies. For security reasons we do not undertake any module or software installation.

 
sMySQL FAQs
 

1. How do I set up a new MySQL database?
2. How do I maintain an existing database?

i1. How do I set up a new MySQL database?
1. Log in to your control panel
2. Click on your domain name
3. Click on DATABASES
4. Enter desired database name (the database name has to be unique on the server)
5. Click on ADD
6. Enter desired username
7. Click on ADD
8. Enter desired password
9. Click on UPDATE
i2. How do I maintain an existing database?
1. You can maintain your database(s) using the built-in phpMyAdmin program.
2. Log in to your control panel
3. Click on your domain name
4. Click on DATABASES
5. Select the database that you want to modify
6. Click on PHPMYADMIN
7.

For more information on using phpMyAdmin, please refer to:

http://phpmyadmin.sourceforge.net/documentation/#faq
http://phpmyadmin.sourceforge.net/documentation/#config

 

 


 

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